u baji Privacy Policy

General Introduction and Applicability

This Privacy Policy ("Policy") applies between the organisation operating the u baji platform ("we", "us") and every registered member using this platform ("you", "user"). You are requested to read this Policy carefully before using our services via the u baji website, mobile application, or any other channel.

This Policy applies to users residing in Bangladesh and is followed across all services on our platform from its effective date. For full details of your relationship with u baji, please also read our Terms and Conditions page, which sets out the overall terms for using the platform.

By using our services, you agree to all the terms of this Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our services.

Information We Collect

We collect various types of information for the purpose of registration and service delivery on u baji. This information comes from three main sources: information you provide directly, information collected automatically, and information received through third parties.

2.1 Information You Provide Directly

When creating and managing your account, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account number or mobile banking number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Records of communication with the support team

2.2 Automatically Collected Information

When you use the u baji platform, the following technical information is collected automatically:

• IP address and device identity
• Browser type and version
• Operating system information
• Time of access and use of the platform
• Which pages were viewed and for how long
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing, we may receive certain information from trusted third-party service providers. This information is always handled in accordance with this Policy.

Purpose of Data Collection

u baji uses your information only for specific and legitimate purposes. No information is used for any other purpose without authorisation.

3.1 Service Delivery and Operations

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Storing gaming history and account balances
• Providing customer support

3.2 Security and Compliance

• Identity verification and OTP verification
• Detecting and preventing fraudulent activity
• Blocking minors from accessing the platform
• Enforcing responsible gaming policies

3.3 Improvement and Personalisation

• Improving the platform experience
• Displaying content based on your preferences
• Analysing and resolving technical issues
• Testing and launching new services and features

Sharing Information with Third Parties

u baji does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Partners

We work with selected service partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners receive only the information necessary to provide specific services and are required to handle it in accordance with this Policy.

4.2 Legal Obligations

We may be required to disclose necessary information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. Such disclosures are always made within a legal framework.

4.3 Fraud Prevention

Limited information may be shared with specialist organisations where necessary to prevent account fraud, money laundering, or other fraudulent activity.

Cookies and Tracking Technologies

u baji uses cookies and similar technologies to improve the experience of website and app users and to ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. Without these, the platform cannot function properly.
• Functionality Cookies: Remember your preferred language, theme, and settings.
• Analytics Cookies: Collect statistics to understand which pages are used most.
• Security Cookies: Detect unusual login or access attempts.

5.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, this may limit certain platform functionality. Essential cookies cannot be disabled, as they are required for the core security of the service.

Data Storage and Security

u baji has adopted industry-standard technical and organisational measures to ensure the security of your information.

6.1 Technical Security Measures

• Data transfers are secured through SSL encryption
• Stored data is kept encrypted
• Regular security audits and updates are carried out
• Limited access — only authorised staff can access sensitive information
• Firewalls and intrusion detection systems are kept active

6.2 Data Retention Period

Necessary information is retained while your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations and fraud prevention requirements. Once that period ends, the information is securely deleted or rendered unusable.

6.3 Response to a Data Breach

If a security breach occurs and there is a risk that your information has been affected, we will notify you as quickly as possible and take the necessary remedial action.

Your Rights

As a user of the u baji platform, you have the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a summary.

7.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. Some information can be changed directly from your account settings; for other information, please contact the support team.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your information. However, some information may need to be retained for a set period due to legal obligations, dispute resolution, or fraud prevention requirements.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or emails from u baji, you may request to stop them at any time. This does not apply to necessary service-related communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us via live chat or email. We generally respond to requests within 30 business days.

Protection of Minors

u baji strictly prohibits the use of the platform by anyone under the age of 21. We do not intentionally collect any information from minors. If we learn that a user is under 21, we will immediately close that account and delete all collected information.

Responsible gaming is a core matter for us. To learn more, visit our Responsible Gaming Guidelines page, which contains important information on safe gaming habits and setting limits.

If parents believe their child has used this platform without authorisation, please contact our support team immediately.

Policy Changes

u baji reserves the right to update this Privacy Policy from time to time as needed. For significant changes, we will publish a notice on the website or send a message to your registered email address.

Continued use of the platform after any changes will be taken as your acceptance of the updated Policy. You are therefore advised to review this page regularly. For any questions, see our FAQ page or contact our support team directly.

Contact

If you have any questions, concerns, or requests about this Privacy Policy, please contact us through the following:

• Live Chat: 24 hours, 7 days a week, in Bengali and English
• Email: [email protected]

Our support team is always ready to assist you in both Bengali and English.